Got a question? Ask the bears.
Everything you've wondered about HeyBear, from the chew to the checkout.
The bearsTaste, texture and what’s inside
01Do they actually taste like lollies?
That’s the whole point. They’re soft, chewy and fruity, so good you’d forget they’re better for you. Lolly first, protein second.
02What flavours are there?
Five: Sour Cola, Sour Apple, Sour Grape, Strawberry and Sour Watermelon. Each one is inspired by a classic lolly, from cola bottles to red frogs.
03How sour are the sour ones?
Properly puckery, but not painful. Sour Apple and Sour Watermelon bring the biggest hit, Sour Cola and Sour Grape are a little gentler, and Strawberry is all sweet.
04Are they vegan or vegetarian?
No. HeyBear is made with halal-certified gelatin, which gives that classic soft gummy chew.
05Are they halal?
Our gelatin is halal-certified.
NutritionProtein, fibre and the sugar question
06How much protein is in a bag?
17g of protein per 102g Big Bag.
07What about fibre?
Each 102g bag has 14.5g of dietary fibre, including prebiotic fibre.
08Is there added sugar?
No added sugar, and they’re naturally flavoured.
09Are they really gluten free?
Yes. Every HeyBear bag is gluten free, whichever flavour you pick.
10What’s the Health Star Rating?
HeyBear carries a 5 Health Star Rating.
11Where can I see the full nutrition panel?
Every flavour page has a View nutritional panel button with the details. See the flavours.
Packs & orderingMixed packs, single flavours and sizes
12What’s in a mixed pack?
Sour Cola, Sour Apple, Sour Grape and Strawberry. The Cub has one bag of each (4 bags), and the Big Bear has 12 mixed bags plus a free gift.
13Why isn’t Sour Watermelon in the mixed packs?
Sour Watermelon is a single-flavour exclusive. Grab it as a 3-pack.
14What sizes do the bags come in?
Choose a 4-pack or 12-pack mixed carton or a 3-pack of one 102g flavour. Single 102g bags are available as cart add-ons. Single-flavour 48g cartons contain 12 bags and will also be available online.
15Can I order more than one pack?
Yep. Use the quantity selector next to Add to cart, or add as many packs as you like from the side cart.
ShippingDelivery times and free shipping
16Do you offer free shipping?
Orders over $95 ship free and come with a free gift. The Big Bear mixed pack unlocks it on its own.
17How fast will my order ship?
Orders usually ship within 1–2 business days. You’ll get an email with tracking as soon as your bears are on the move.
18Where do you ship to?
We currently ship within Australia.
19My order hasn’t arrived. What now?
Check your tracking link first. Still missing? Contact us with your order number and we’ll chase it down.
Returns & refundsIf something’s not right
20Something arrived damaged or wrong. Can you help?
Absolutely. Get in touch with your order number and a photo, and we’ll make it right.
21Can I return an opened bag?
Because they’re food, we can’t take back opened bags. If you’re not happy with your order, talk to us and we’ll sort something out.
In storesFinding HeyBear in the wild
22Where can I buy HeyBear in person?
Small Bags (48g) are at 7-Eleven. Find your nearest store.
23I own a store. Can I stock HeyBear?
We’d love that. Send us a stockist enquiry from the Find in store page.
Sweet Treat SocietyOur email club and giveaways
24What’s the Sweet Treat Society?
Our email club. Members hear about new flavours first and get early access to drops and bundles.
25How do I enter the year-supply giveaway?
Pop your first name and email into the sign-up at the bottom of any page. Full terms are shared with the giveaway.
Privacy & termsThe fine print
26How do you use my details?
Only to process your orders and, if you sign up, to send you HeyBear emails. You can unsubscribe at any time. Our full privacy policy will be published here when the store goes live.
27Where are your terms and conditions?
Our full terms of sale will be published here when the online store goes live.
The bears are stumped.
Nothing matches “”. Try another word, or ask us directly.
Still stuck?
Send us a note and a real human (with a real sweet tooth) will get back to you.



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