Privacy policy

Last updated: March 9, 2026

HeyBear

Last updated: [Insert Date]

HeyBear ("we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our products, or interact with us.

By using our website and services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide to us when you:

  • Create an account

  • Place an order

  • Subscribe to our email list

  • Participate in promotions or surveys

  • Contact us directly

This information may include:

Personal details

  • Name

  • Email address

  • Phone number

  • Billing address

  • Shipping address

Transaction information

  • Purchase history

  • Order details

  • Payment confirmation

Device and usage data
When you visit our website, we may automatically collect:

  • IP address

  • Browser type

  • Device type

  • Pages viewed

  • Time spent on pages

  • Referring website

  • Cookies and tracking technologies

2. How We Use Your Information

We use your personal information to:

  • Process and fulfil orders

  • Provide customer support

  • Send transactional emails (order confirmations, shipping updates)

  • Send marketing communications (if you opt in)

  • Improve our website and services

  • Prevent fraud or security risks

  • Analyse marketing performance

3. Marketing Communications

If you subscribe to our emails, we may send you:

  • Product announcements

  • Promotions

  • Launch updates

  • Brand content

You may unsubscribe at any time by clicking the unsubscribe link in our emails.

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to:

  • Improve website functionality

  • Understand how visitors use our website

  • Personalise marketing

  • Measure advertising performance

These technologies may be used by third-party platforms including:

  • Shopify

  • Meta (Facebook & Instagram)

  • Google Analytics

  • Klaviyo

  • TikTok Ads

You can disable cookies through your browser settings, although some features of the website may not function properly.

5. Third-Party Services

We may share your information with trusted third-party service providers who help us operate our business.

These may include:

  • Shopify — website and checkout platform

  • Payment processors — secure payment processing

  • Shipping carriers — order fulfilment and delivery

  • Klaviyo — email and marketing automation

  • Meta / TikTok / Google — advertising and analytics

These providers only receive the information necessary to perform their services.

6. Payment Information

Payments are processed securely through third-party payment providers.

We do not store your credit card details.

Payment processors handle payment information in accordance with their own privacy policies and security standards.

7. Data Security

We take reasonable steps to protect your personal information from:

  • Misuse

  • Interference

  • Loss

  • Unauthorised access

  • Modification or disclosure

However, no internet transmission is completely secure, and we cannot guarantee absolute security.

8. Access and Correction

You may request access to the personal information we hold about you.

If you believe any information we hold is incorrect or incomplete, you may request that we update it.

To request access or corrections, please contact us using the details below.

9. International Data Transfers

Some of the service providers we use may store or process data outside Australia.

By using our website, you consent to your information being transferred to and processed in other countries where our service providers operate.

10. Children's Privacy

We do not knowingly collect personal information from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or services.

The updated version will always be posted on this page with the updated date.

12. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

Email: hey@heybear.com.au
Website: www.heybear.com.au