Contact Information

If you have any questions about our policies, your order, or our products, please contact us.

Email
hey@itsheybear.com

Customer Support Hours
Monday – Sunday
8:00am – 9:00pm (AEST)

We aim to respond to all enquiries within 1–3 business days (if its weekend)

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If your enquiry relates to an order, please include:

• Your order number

• The email used at checkout

• A brief description of the issue

This helps us resolve your request as quickly as possible.

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HeyBear
Australia