Shipping policy
Last updated: 9 March 2026
At HeyBear, we aim to get your order to you as quickly and smoothly as possible.
Order Processing
All orders are fulfilled by our logistics partner SKUTOPIA.
Orders are typically dispatched within 48 hours of being placed.
Orders placed on weekends or public holidays will begin processing on the next business day.
During high demand periods such as product launches, promotions, or holidays, processing times may be slightly longer.
Shipping Locations
We currently ship within Australia.
If you are located outside Australia and are interested in ordering HeyBear, please contact us at:
Shipping Times
Once dispatched, delivery times depend on your location and the courier network.
Typical delivery estimates are:
Metro areas
2–5 business days
Regional areas
3–7 business days
Please note these are estimates only and delivery times may vary depending on courier operations.
Shipping Carriers
Orders are shipped through courier partners used by our fulfilment provider SKUTOPIA.
The carrier used may vary depending on your location and the most efficient delivery route.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number.
You can use this tracking number to monitor the progress of your delivery.
Incorrect Shipping Details
Please ensure your shipping details are correct at checkout.
HeyBear is not responsible for orders that are delayed, lost, or returned due to incorrect or incomplete shipping information provided by the customer.
Lost or Damaged Parcels
If your parcel arrives damaged or appears to be lost in transit, please contact us as soon as possible at:
Please include:
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Your order number
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Photos if the product arrived damaged
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A description of the issue
We will work with our fulfilment and courier partners to resolve the issue.
Delivery Delays
While we aim to dispatch orders within 48 hours, delays may occasionally occur due to:
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High order volumes
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Courier network delays
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Weather events
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Public holidays
HeyBear is not responsible for delays once an order has been handed to the courier.
Contact
If you have any questions regarding shipping, please contact us:
Email: hey@heybear.com.au
Website: www.heybear.com.au