Terms of service

HeyBear

Last updated: 9 March 2026

These Terms of Service ("Terms") govern your use of the HeyBear website and the purchase of HeyBear products. By accessing our website or purchasing from us, you agree to be bound by these Terms.

If you do not agree with these Terms, you must not use our website or services.

1. Overview

This website is operated by HeyBear. Throughout the site, the terms “we”, “us”, and “our” refer to HeyBear.

By visiting our website and/or purchasing products from us, you engage in our service and agree to be bound by these Terms of Service.

These Terms apply to all users of the site, including browsers, customers, merchants, and contributors of content.

2. Online Store Terms

By using this site, you confirm that:

  • You are at least the age of majority in your state or territory.

  • You will not use our products for any illegal or unauthorised purpose.

  • You will not violate any laws in your jurisdiction when using our services.

A breach of these Terms may result in termination of your access to our services.

3. Product Information

We aim to ensure that all product descriptions, images, and information on our website are accurate.

However, we do not guarantee that:

  • Product descriptions will always be completely accurate

  • Colours displayed on screens will perfectly match the physical product

  • All information will be free from typographical errors

We reserve the right to correct errors, inaccuracies, or omissions at any time.

4. Pricing and Availability

All prices are listed in Australian Dollars (AUD) unless otherwise stated.

We reserve the right to:

  • Change prices at any time

  • Modify or discontinue products without notice

  • Limit quantities available for purchase

We may refuse or cancel orders if we suspect fraudulent activity or misuse of promotions.

If we cancel an order after payment has been processed, we will provide a full refund.

5. Orders

When you place an order through our website:

  • You agree that all information provided is accurate and complete

  • You authorise us to charge your selected payment method

  • Your order is subject to acceptance and availability

We reserve the right to cancel or refuse orders at our discretion.

6. Shipping

Shipping times are estimates only and may vary depending on:

  • Courier performance

  • Weather events

  • Supply chain delays

  • Public holidays

HeyBear is not responsible for delays caused by third-party shipping couriers.

Risk of loss and title for products pass to the customer once the order is handed to the shipping carrier.

7. Returns and Refunds

HeyBear complies with the Australian Consumer Law (ACL).

Customers are entitled to a replacement or refund if a product:

  • Is faulty

  • Is not as described

  • Is not of acceptable quality

For food products, we generally cannot accept returns for change of mind due to food safety regulations.

If you experience an issue with your order, please contact us at:

hi@heybear.com.au

8. Promotions and Discount Codes

Promotions, discount codes, and special offers may be subject to additional terms.

Unless otherwise stated:

  • Discount codes cannot be combined

  • Promotions may have expiration dates

  • We reserve the right to cancel promotions at any time

Misuse of promotions may result in cancelled orders.

9. Intellectual Property

All content on the HeyBear website, including but not limited to:

  • Logos

  • Branding

  • Illustrations

  • Product designs

  • Images

  • Text

  • Website design

is the intellectual property of HeyBear and may not be copied, reproduced, distributed, or used without our written permission.

10. User Conduct

You agree not to:

  • Use our website for unlawful purposes

  • Attempt to interfere with website security

  • Upload malicious software or harmful code

  • Attempt to gain unauthorised access to our systems

We reserve the right to restrict access to users who violate these Terms.

11. Third-Party Links

Our website may include links to third-party websites.

We are not responsible for the content, policies, or practices of those third-party sites.

12. Limitation of Liability

To the maximum extent permitted by law, HeyBear shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or services.

Nothing in these Terms excludes any rights you have under the Australian Consumer Law.

13. Changes to These Terms

We reserve the right to update or modify these Terms at any time.

Changes will take effect immediately upon being posted on this page.

Your continued use of the website constitutes acceptance of the updated Terms.

14. Governing Law

These Terms are governed by the laws of New South Wales, Australia.

Any disputes arising from these Terms will be subject to the jurisdiction of the courts of New South Wales.

15. Contact Information

For questions about these Terms of Service, please contact:

Email: hi@heybear.com.au
Website: www.heybear.com.au